FAQ

BOOKING YOUR TRIP

To secure your spot, it is always best to pay for your booking in full upfront. Alternatively, we would need a 30% Deposit payable upon booking. The balance of your booking is due 21 days before start date.

Deposits are set at 30% of the total booking price.

With 21 days notice, feel free to shift your booking to a later date within 12 months of your initial booking. Although we cannot guarantee it, should you need to change your booking between 2-21 days of your travel date, please give us a call and we will do our best to shift your booking at no additional cost to you.

You can make payment online by credit card or via eft. Alternatively, you can transfer into the WilliamDavid bank account. You’ll find the bank details on your invoice.

WilliamDavid won’t charge any credit card fees but your bank may apply charges.

Everything you need will be delivered straight to your inbox once you’ve paid for your trip in full and provided all required personal details. You MUST read the detailed trip notes we send you before your trip. These will be emailed to you with your documentation. The trip notes contain several important points that you should be aware of so please take the time to download and read them.

Cancellation of your booking must be made in writing. We will not regard a booking as cancelled until written notice is received by us via email. Cancellation fees may vary based on your date of cancellation. A 10% cancellation fee applies across our packages however this cancellation fee may be shifted to another trip as a deposit should it be over 21 days; please speak to your dedicated agent at WilliamDavid Travel.

We can arrange any pre and post trip accommodation for you. Just contact your travel expert at WilliamDavid Travel and someone from our team will arrange everything on your behalf.

BEFORE YOU GO & ON-ROAD STUFF

Yes. If you are an international client, we would definitely suggest travel insurance. Feel free to contact www.tic.co.za should you need a package. Alternatively, there are multiple options on the market for you to choose from. If you are local to South Africa, please check with your bank or Medical Aid – they should extend travel insurance to you. Alternatively, please join our international guests and visit www.tic.co.za for more information on local travel insurance packages. As a rule, you should book your travel insurance at the time of booking your trip.

 

Your ID / passport, any necessary visas, and a copy of your COVID-19 vaccination record (or medical exemption document) are the essentials. Remember, it’s your responsibility to check visa requirements and any specific COVID-19 requirements countries may have. Should you have any other questions, please feel free to speak to one of our consultants.

You can use the complimentary Wi-Fi at our overnight accommodation.

BASICS

On each trip page you’ll find a ‘what’s included’ section that gives you all the information that you may need on your specific trip. All our trips include transport, accommodation, the experiences listed on the trip info and breakfast daily. Inclusions may vary with each trip, so be sure to check out your trip page.

Flights, visas, personal travel insurance, medical fees, departure taxes and any meals not specified on the trip page. Excursions and entrance fees are also not included – unless specified in the ‘included experiences’ section of your trip page.

Local and International flights to and from the destination your trip starts and ends are not included and must be purchased separately. Feel free to contact the team at WilliamDavid and someone from our team would be more than happy to assist you.

In short, yes, ample. We have designed these trips to offer our clients an opportunity to share resources – with a focus on the luxury of time. This is to while giving you the most value for money experiences in one of the most beautiful cities in the world.

Most travellers on our trips have many things in common – they are social, open minded and adventurous excited to experience something new. That said, there are different packages in order for you to choose the trip that most excites you and find your tribe.

Absolutely. We would be more than happy to have you on one of our trips. Check out our offers on Single Room Upgrades and one of our Customer Service Team will make sure you’re all set up and ready to go.

For the Group trips, we use a shuttle bus– these are (insert). On our Safari’s this may vary based on your trip – this may include but is not limited to a Safari Vehicle, Land Cruise, Landrover or such like overland vehicle.

As adventurous as we may get, sleep is as important to us as any other aspect of our trips. We have stuck to a base level of 4 Star Accommodation overall. Although this may vary between 4- and 5-Star accommodation based your trip, it will never be less than 4 Star Accommodation or similar. That said, if you would like to upgrade your accommodation at any time, please let one of our customer service agents know and we would be happy to help.

ON THE GROUND

The transport will collect you from the hotel on the day that your tour starts. The collection time of each trip will be given to you upon confirmation of your booking based on the trip that you have chosen.

This will be done at the start time of your trip. This will also be your first meeting, at the hotel, with the driver guide that will be leading your trip for its duration.

Should you wish to leave your trip early for whatever reason, you are more than welcome to do so. That said, your trip will be in 100% cancellation by that time and as such, you would not receive a refund. That said, if you are departing for a medical reason or an emergency of any kind, please speak to your guide and we will do our best to assist as best we can.

People can be spirited. But we all know, sometimes, there is 1 bad egg that threatens the fun of the group. As such, we implore you to join us, putting your best foot forward. Should it be a matter of substance abuse, we will generally attempt to keep the person separate from the rest of the group or put them in a cab home – for your personal account. Should the issue be larger than this, right of admission will be reserved to preserve the integrity of the trip. We will always to find an amicable solution to any such issue and will endeavour to deal with it as quickly as possible.

All trips are built in with some leeway – that said, our trips have a set departure time. Please ensure that you keep time during your stay with us. We cannot keep the group waiting for one or 2 people. Having said this, you are welcome to meet the group where they are – this can be done through uber or a transfer service that our team would be able to organise on your behalf, for your own account.

Yes there are. Our trips are quoted on a per person sharing rate. This is generally on the basis that 2 people would be travelling together. These rooms can be booked as Twin or Double Rooms. We do a single supplement as well as multi-person per room supplements and upgrades should this suit you better. Please feel free to chat to our Customer Service team to find out how we can best help you.

CO-VITSO / CORONA VIRUS (COVID-19)

Yes, you must be fully vaccinated against COVID-19 to travel with us. The only exception to this is if you’re medically exempt from having the vaccine. This policy is in place to help keep everyone safe.

We accept all vaccines recognised by your home country. However, it’s your responsibility to check the requirements of the countries you are visiting.

You’ll need to show proof of your vaccination status on the day of your trip’s departure, at the hotel lobby when you get to the orientation of your trip. This will include your full name (as per your passport) and the date your last required vaccine dose was administered – which must be at least 14 days before your trip departs. Please note, you must acknowledge and accept our terms and conditions when you make a booking with us. These state that you must be fully vaccinated against COVID-19 at least 14 days prior to your trip’s departure. Further, that you would be subject to an antigen test upon arrival in your trip’s destination before the departs. Failure to agree to these terms will mean you cannot travel with us.

This will be stated on your trip documentation however the usual suspects are required – proof of identification, trip vouchers and vaccination certificate. You will need to bring a copy of your vaccination record – this can be electronic or printed, but we recommend you bring both in case your phone battery runs out. This should show your name (as per your passport) and the date of your last required vaccine dose – which must be at least 14 days before your trip’s departure. If you are medically exempt, you’ll need to bring an electronic and/or printed copy of an official government exemption or a doctor’s letter stating that you have been advised against the vaccine. You must also email us this document at least 14 days before your trip departs.

If you’re fully vaccinated, you won’t need to take a PCR test before travelling with us. If you’re medically exempt, you’ll need to provide evidence of a negative PCR test result three days before departure. However, please bear in mind some countries and airlines will require you to take a PCR test as a condition of travel, and it’s your responsibility to check this.

You’ll need to wear a mask whenever it is compulsory to do so. This will depend on the location, venue and mode of transport.

If someone shows symptoms of COVID-19 during your trip we will follow the advice of local health authorities and provide support with contacting insurance companies and arranging travel back home if required. In the case of a positive COVID-19 result, the group will be informed, and we will act quickly whilst following local government advice. Rest assured that no matter what, your safety and wellbeing will always come first.

Yes. In the event of a positive COVID-19 result we will help you get all the support you need, but any related expenses will not be covered. That’s why you must have travel insurance with specific COVID-19 coverage. Please check the small print of your travel insurance carefully – it’s your responsibility to ensure you’re covered in the event of a COVID-19-related circumstance.

Absolutely. All our crew will have been fully vaccinated unless they are medically exempt.

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